This section (together with the documents referred to in it) provides information about us and the terms and conditions under which we supply any design and planning services (“Services”) to you. Please read these terms and conditions carefully and make sure you understand them before ordering any Services from us. By ordering Services, you agree to be bound by these terms and conditions and any other documents referred to in them. You should print a copy of these terms and conditions for future reference.
We are The Floor Experts Ltd., company number 10661623, registered in England and Wales, trading under the name BetterSpace.
Main Trading Address:
BetterSpace – The Floor Plan Experts
34 New House
67–68 Hatton Garden
London EC1N 8JY
United Kingdom
2.1 Any personal information you provide to us will be used to:
(a) provide the Services;
(b) process your payment for the Services; and
(c) inform you about similar services or products that we provide, unless you opt out by contacting us.
3.1 Your order constitutes an offer to purchase Services. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email confirming that your order has been accepted (“Order Acceptance”). The contract between us (“Contract”) will only be formed when we send you the Order Acceptance.
3.2 The Contract relates only to those Services we confirm in the Order Acceptance.
4.1 This clause applies only if you are contracting as a “consumer” under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have the right to cancel the Contract within 5 calendar days without giving any reason, unless you request us to begin work during this period.
If you request us to commence work during the cancellation period, you will be liable to pay us an amount proportionate to the Services supplied up to the point of cancellation.
4.2 If you are contracting as a consumer, you also have statutory rights in relation to Services not carried out with reasonable care and skill. Nothing in these Terms will affect your legal rights.
5.1 Any dates quoted for providing the Services are approximate only and time is not of the essence.
5.2 We are not liable for any delay or failure to provide the Services caused by events beyond our control or by your failure to provide adequate instructions or information.
6.1 BetterSpace provides residential and interior design and planning services. In the United States, our services are limited to non-architectural design work. Where a licensed architectural or engineering service is required, we will coordinate with an independent, certified third-party professional who will provide that component directly to you.
6.2 Our design services include a professional review of your property and the delivery of conceptual or proposed drawings and layouts based on your project brief. All design concepts are illustrative. It is your responsibility, with the help of appropriate third-party professionals, to assess feasibility (e.g., planning permission, zoning approval, or structural compliance).
6.3 Any structural work must be supervised by a qualified structural engineer and comply with local building codes and regulations.
6.4 Delivery times vary depending on the service package selected at checkout. Orders placed before noon on a business day are processed the same day; those placed after noon are processed the next business day.
6.5 After delivery of your design, you have 30 days to request revisions. Requests after this period may be subject to additional charges.
7.1 The price payable for the Services (“Price”) is as quoted on our website at the time of order.
7.2 Prices may change, but confirmed orders are not affected.
7.3 Payment terms depend on the plan selected at checkout. For most projects, a 50% deposit is required to launch the project, with the remaining balance due upon completion of the service and delivery of the agreed design documents. In other cases, full payment may be required upfront if specified during checkout.
7.4 BetterSpace reserves the right to collect any outstanding balance automatically using the payment method provided at booking, unless an alternative arrangement has been agreed in writing.
7.5 Invoices for any additional or optional services (such as 3D renderings, VR tours, or electrical plans) must be paid in full prior to commencement of those services. These additional services are considered separate from the primary design service and are billed accordingly.
8.1 You can cancel your project at any time by notifying your project team via your project dashboard chat or by email at service@betterspace.co.
8.2 Refunds will be issued according to the following schedule:
8.3 For add-on services (e.g., 3D renderings, VR tours, electrical plans), you have 24 hours from notification of commencement to cancel for a full refund.
8.4 If clients terminate their project prior to completion, their refund will be calculated in accordance with the refund schedule above.
8.5 If a client becomes unresponsive or fails to communicate for a continuous period of 30 days without prior notice, BetterSpace reserves the right to terminate the project. Any refund will be assessed based on the work completed up to that date.
If an invoice remains unpaid beyond its due date, BetterSpace reserves the right to apply a 5% late payment fee on the outstanding balance, plus reasonable recovery costs (including agency or legal fees). Continued non-payment may result in referral to a third-party recovery service.
10.1 Design service plans apply to properties with a footprint up to 250m² / 2,500 ft².
10.2 BetterSpace may update service features or inclusions at any time.
10.3 Each plan includes up to two design revisions.
10.4 Each plan includes up to two alternative design options.
10.5 Premium plans include 3D floor plans and one interior image.
10.6 These General Terms and Conditions apply to all plans.
10.7 BetterSpace reserves the right to refuse or cancel any service order at its discretion.
All intellectual property rights in materials produced under the Services remain the property of BetterSpace. You are granted a non-exclusive, worldwide licence to use the materials solely for your own property and personal use.
12.1 Our total liability shall not exceed the total charges paid by you in the 12 months prior to the claim.
12.2 We are not liable for: loss of income, profits, business, anticipated savings, or data, or waste of management time.
12.3 We are not responsible for loss or damage arising from incomplete or inaccurate information provided by you.
12.4 We do not exclude liability for:
(a) death or personal injury caused by negligence;
(b) fraud; or
(c) any other liability which cannot be excluded by law.
13.1 We are liable for foreseeable loss or damage caused by our negligence but not for losses not reasonably foreseeable.
13.2 Services are for domestic and private use only; we are not liable for commercial losses.
13.3 We do not exclude liability for:
(a) death or personal injury caused by negligence;
(b) fraud; or
(c) any statutory rights under the Supply of Goods and Services Act 1982.
Notices must be sent to service@betterspace.co or:
BetterSpace
3rd Floor, 86–90 Paul Street
London EC2A 4NE
United Kingdom
Communications may be electronic, and you agree that such communication satisfies any requirement for written correspondence.
We are not liable for failure or delay caused by circumstances beyond our control, including (without limitation): war, natural disasters, strikes, pandemics, or government restrictions.
We may transfer our rights and obligations to another organisation. You may only transfer your rights with our written consent.
Failure to enforce any provision does not constitute a waiver of our rights.
If any provision is found invalid, the remaining terms shall remain in full force.
These terms, together with any referenced documents, constitute the entire agreement.
These terms are governed by English law, and any disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales.
No third party has rights under this Contract under the Contracts (Rights of Third Parties) Act 1999.
Consumers have 14 days to cancel a distance or off-premises contract without giving any reason. Cancellations should be sent by email to service@betterspace.co or by post to: BetterSpace, 3rd Floor, 86–90 Paul Street, London, EC2A 4NE.
If you request us to begin work during this period, you may be charged proportionally for Services already provided.